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By Jeffrey Harrow, Principal Consultant, The Harrow Group
So many changes. In so many areas. Many of which don’t seem relevant to our jobs. But if we look back we’ll see how many seemingly irrelevant innovations have indeed wormed their ways into our and our customers’ business. Users have constantly unestimated the effect of new technology.
Back in the dawn of time, the telephone was a new and seemingly unimportant innovation (Western Union turned it down). Indeed, in 1876, the head of the British Post Office (who dealt with snail mail, the telegraph and other cutting-edge technologies) had this to say about the emerging telephone: “The Americans have need of the telephone, but we do not. …[Because] we have plenty of messenger boys.”
The financial institutions on the British Wall Street all used couriers to move documents among themselves, and the speed of physical delivery was just fine for the way they did business. Until the first day that the second firm got a newfangled telephone. Those firms’ new competitive advantage changed the rules for their entire industry.
The telephone then unexpectedly went on to change the rules for every industry and business and interpersonal interaction—which demonstrates the potential value of keeping abreast of a wide range of innovations. Any one of us might be able to turn an insignificant idea into a competitive advantage that puts us on top.
Viruses such as those that cause the flu have rarely been our allies; they’re generally things to avoid. But scientists have recently been taming viruses to do our bidding in many ways, such as acting as carriers for drugs that explicitly target certain types of cells (think cancer).
But it’s not just about biology. Suppose a device needed long ultra-thin nylon-like fibers to work. We might be able to produce these using conventional means, but wouldn’t it be simpler and less expensive to dump “some stuff” into a beaker and then simply pluck the finished fiber out?
That’s exactly what scientists at MIT have done; the “stuff” they drop in are billions of viruses which automatically self-assemble into a white fiber having the strength of nylon. Depending on the type of virus and the materials in the solution, the result can be one of a number of crystalline nano-elements that may improve batteries, solar cells and the like, opening up previously impossible solutions.
Speaking of fibers, a “power sandwich” isn’t the newest lunch fad for the in-crowd, but a rather interesting fiber with a complex inner structure of nano-sized patterns. Unlike “normal” fibers, these fibers might act as high-capacity batteries or solar cells that, when woven into cloth or other materials, could power your cell phone or some remote device. As the military sees it, “active clothing” might power the growing number of electronic devices that the well-dressed soldier already carries. (It’s so uncool for a soldier to have to change a night-vision or other battery while the bullets whiz by.)
Perhaps we’ll find “made by viruses” tags replacing today’s common “made in China” tags...
This is the perennial game in which one group deploys a new technology for a certain purpose, and then a different group, dissatisfied with the original use, develops countermeasures to usurp the original technology’s intent.
Needless to say, it took only days for hackers to breach the iPhone’s battlements. Although Apple unseated some of these alterations with the iPhone’s first software update, I’m sure that someone will identify a key for every new “lock.”
Finally, this is a particularly interesting example of technological escalation because it holds the seeds for many new uses—it stems from car pool lanes.
These faster lanes are typically restricted to use by cars carrying a minimum of two or three occupants. But many single drivers tried to cut in line using cardboard cutouts of people in the right seat, but the police caught on fast. Then it was inflatable dummies, which are more difficult for someone to detect as the cars whiz by. Now companies such as Vehicle Occupancy offer technological solutions to counter the dummies.
“Dtect” is the company’s “occupancy detection” system that looks like the typical cameras that dot our roads and toll booths. But this one is different. Positioned along a car pool lane, the dtect looks through a passing car’s windshield and counts the number of faces in the car.
Two beams of infrared light, each at a different wavelength, illuminate the interior of the vehicle while the dtect snaps a picture at each wavelength. These are processed to detect human facial features, and whether or not the face is composed of living skin (it analyzes the water and hemoglobin content of the faces’ skin). Non-living faces, warm bladders within a dummy’s face, or even the face of your pet dog will trigger the recording of normal evidence photos while virtually tapping the policeperson’s shoulder.
Spokesmen for Vehicle Occupancy say the 90%-accurate process works regardless of weather, ethnicity of the driver, or the ambient temperature, and isn’t phased by wigs, cosmetics, etc. It also works through various specialized windshield glasses.
Of course I wouldn’t bet on how long it will take before the next wave of technological escalation raises the detection bar to yet new levels…
The point of this discussion is not to focus on these examples, but to encourage us to ponder the myriad ways that a constant stream of innovations might be used for new “out- of-the-box” competitive advantages: seriously significant competitive advantages.
Might these innovations or what they lead to affect you?
Remember the telephone and the cell phones that followed them...
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