Close Cooperation Characterizes Today’s Supply Chains

Driving Customer Satisfaction Through Supply Chain Improvement

Share Print Related RSS

Price isn’t an end. It’s a beginning. Although commercial transactions ultimately are denominated in dollars or euros or yuan, users and suppliers report that today's deepening supply-chain relationships go far beyond three bids and buy.

“We used to just go with the low bid, but we’ve changed our focus to total cost of ownership, service diversity and e-commerce capabilities.” Ameren’s Mark Brandt on the changing landscape of supply-chain priorities.
Several of these innovative customers joined with ABB’s own experts to form a panel, “Driving Customer Satisfaction Through Supply Chain Improvement,” held at ABB Automation World this week in Houston. Panel participants included: Todd Imhoff, Alcoa’s global commodity management and services vice president; Gary Steel, ABB’s human resources director; Mark Brandt, supply chain operations manager for Ameren Services, a combined utility company; John Walker, head of ABB’s supply chain division; and Joanne Adams, procurement director for Weyerhaeuser.

Imhoff led off by reporting that the overall supply chain environment is getting ever tighter worldwide. “Whether we’re dealing with strategic materials, indirect support materials or support for capital projects, we’re dealing with markets that are unprecedented. So, the challenge is how we can secure what we need and leverage the supply chain in a way to make ourselves more competitive,” said Imhoff. “We’ve found that, if we can figure out a way to play in this setting, it’s an opportunity for us to differentiate our company and better serve our customers, but it takes a lot of opportunism and creativity.”

Walker added that the age-old challenge of “just go and get the parts,” which ABB thought it had solved in the past 20 years, has recently reemerged with a whole new set of capacity constraints. “So suppliers are having to get their staffs to work closer together to serve customers more easily and find ways to get to that next level to deliver even better value,” said Walker.

The panelists acknowledged that many users have been trying to shrink their supplier bases and that incumbents do have an edge, but they added that new suppliers can still participate if they can prove themselves able to deliver competitive products, needed services and new ideas.

“We used to just go with the low bid, but we’ve changed our focus to total cost of ownership (TCO), service diversity and e-commerce capabilities, rather than just focusing on the competitive price,” added Brandt. “And suppliers have to deliver this total package, whether they’re working with our large strategic project group or our day-to-day procurement division. We also don’t just take proposals into a back room anymore. We’ve learned from our suppliers to be more collaborative and to get more data before a sourcing event. Even after an award is made, we show suppliers how our decisions were made and go over the high and low points of their proposals with them.”

Imhoff also reported that Alcoa had reduced its supplier base, but added that one size doesn’t fit all, and that successful proposals are 90% dependent on preparation. “Before a decision to buy is made, we quantify other factors, such as if the supplier has an engineering center nearby and if they meet other useful metrics. Anyone that buys a box or cable needs to secure these metrics right up-front because there’s no credibility if you try to get them after the fact. For instance, you need a robust TCO model that covers all the hard and soft criteria. We’ve said we do TCO, but it was a mile wide and an inch thick, so we recently took a more detailed approach that brought in all the suppliers ahead of time.”

Adams added that Weyerhaeuser has to look at value as well as price because it has limited funds for each project, so it has to make sure it also gets the reliability and equipment expandability it needs. “We have to seek the best balance. We often don’t take the lowest bid, but we usually can’t buy top of the line either,” said Adams. “When we go to buy capital equipment, we form a team of plant and engineering people. They put together a weighted matrix for each purchase, and we calculate TCO and go over the data with the vendor, so everyone has a clear understanding of what’s needed.”

Adams said that during Weyerhaeuser’s 16-year relationship with ABB, its representatives regularly visit Weyerhaeuser’s plants, and that the forest products firm’s staffers also visit ABB’s facilities in Europe. “We talk to each other all the time, so there are no surprises.”

Share Print Reprints Permissions

What are your comments?

You cannot post comments until you have logged in. Login Here.

Comments

No one has commented on this page yet.

RSS feed for comments on this page | RSS feed for all comments