A number of respondents complain of not having had a raise in three years—despite continuously hearing the order to "do more with less."
Another respondent put it this way: "During the downturn of 2009, many of the plant staff was downsized, and those that were left inherited all the tasks of those individuals. With the upturn in business, none of the staff members are keeping up with everything they now have to do. Many important tasks are falling through the cracks, and corporate management seams oblivious to what the consequences of this can be. Upper management appears unwilling to add staff, causing severe enough stress that some of the staff have thrown in the towel and left the company for other opportunities. They, in turn, are not being replaced, adding even more tasks to those who are left. Upper management seams to have the delusion that LSS [Lean Six Sigma] activities will solve all of the problems and, through some miracle, make the remaining staff so efficient that they do not have to add staff. These extra activities only add to the overloading. It is a vicious circle right now."
The Demographic Bomb Still Ticking
We reported last year that 53% of respondents were over 45 and 20% were over 55. This year the numbers are 60% and 23% respectively. Only 13% of those surveyed fall in the 18-to-35 age bracket. Last year, 20% were under 35. (Figure 6)
The graybeards rule
Figure 6. The number of those surveyed older than 55 is 60%, up another
7% from last year. Only 13% are younger than 35.
This is another source of frustration for those surveyed. Says one of our respondents, "As professionals age, companies seem to drag their heels about replacement planning. While the older workforce is in place, companies should be thinking about passing on that knowledge base. Companies are overly concerned about their bottom line based on quarter-to-quarter earnings and profits. Anything longer than two years is considered too long-term."
Adds another, "We still have a general lack of new hires. Most all professionals are in their late 30s or older."
This worry about who's stepping up to do the work long-term shows up in comments reflecting concern about training, as well as the perennial lament that the young 'uns just aren't up to snuff. While nearly three-quarters of those surveyed say they're happy with their basic skill level, only 41% say they're doing any basic training now. The others indicate training on a catch-as-catch-can basis. Twenty-six percent train by "reading up on it"; 14% by learning on the job from peers; some 3% saying they lack either the time or the money, and 15.5% do no training at all. Fifty-one percent rely on "self-study" for their training.
"Technical tradesmen are becoming harder to find, especially in industrial maintenance. The level of knowledge of technical persons hired in the past seven years has been subpar," observes one respondent.
One manager remarks, "As one who has had several hundred indirect employees at one time, I find that many engineers entering the field seem not to have as much understanding of it as those in past decades."
Finally, one frustrated respondent says his biggest challenge is "Finding qualified employees who do not feel so entitled and that actually try to earn their respect by performing and doing what they are supposed to do."
Is Everybody Unhappy?
To suggest that process automation is filled with overworked, disgruntled, frustrated and generally unhappy folks simply wouldn't be true.
The improving economy and, possibly, the upside of that demographic bomb is that the number of respondents worried about losing their jobs has flipped from last year. This year, 53% say they're not worried. Last year, 53% were concerned about job security.
More telling is the job satisfaction number. Seventy-six percent of those surveyed said they were happy in the automation profession, up 2% from last year. Another 22% said they were happy "some of the time." That makes 98% of process automation professionals happy in their work. Seventy-one percent would encourage their children to follow in their footsteps. How many other professions can say that?
Why, in spite of all the frustrations, are they happy? Well, 42% of respondents, "challenging work" is the most important reason, followed by salary/benefits for 20%, "appreciation" for 15% (Figure 7).
Where we're getting satisfaction
Figure 7. "Challenging work" is the big draw in process automation for 42%
of our respondents. Salary/benefits is a distant second at 20%.
Our reader comments suggest a slightly more complicated—and perhaps hopeful—picture.
"[This] has been a great career which has allowed me to live and work all over the world. Not wealthy, but certainly comfortable. Always a challenge, never boring," says one happy automation professional.
"My company gives me flexible work hours, opportunities to work on interesting and challenging projects, and I work with teams of engineers in various disciplines to design small to large water/wastewater projects," says another. "The I&C group also does SCADA system programming for larger projects, giving us a chance to be on a project from the beginning through start-up, which enhances the pleasure derived from the job."
Then there's the happy soul who confesses, "I love my job and the type of work I do."
If you're a corporate executive or HR manager reading this, you might take the following observation to heart when addressing the question of how to keep your good process automation people from moving elsewhere: "Job satisfaction is a result of a number of factors including, challenging work, expectation of constant change, appreciation of your efforts, sufficient training to handle current work, as well as future challenges, pleasant work environment, respectful worker interaction, constant objective feedback, wages high enough to not worry about meeting financial obligations, trust and respect between management and employees."
Sounds like a good plan.
Nancy Bartels is Contol's managing editor.