This is from Information Week's outsourcing email newsletter: Editor's Note: Indian Call Centers May No Longer Be Worth The Trouble While offshoring call center work to India can save businesses millions, the practice can very quickly become a boondoggle if quality of service slips.
From Glenn Allmendinger of Harbor Research: The Ubiquity Shift We at Harbor Research are proud and excited to report we have an article in the October issue of the Harvard Business Review entitled Four Strategies for the Age of Smart Services.
Emerson's recent purchase of the Mobray line from Roxboro appears to be ready to bear fruit already, with the announcement today of "Rosemount's first point level switch" by Emerson PR Guru Jerry Moon. Well, not exactly.
From a press release from ISA: * * * * * * * About ISA * * * * * * * Founded in 1945, ISA (www.isa.org) is a leading, global, nonprofit organization that is setting the standard for automation by helping over 30,000 worldwide members and other professionals solve...
Thanks to CRC Press, ISA Press, and Bela Liptak, we are pleased to announce that the infamous "Directory of Lost Companies" which I have been keeping for the past six or seven years, has a web-home at ControlGlobal.com.
From Dan Hebert, Senior Technical Editor: Maverick Announces Acquisition of GE Energy's Automation Services business Acquisition Expands Maverick's Market, Service Offering, and Customer Base Maverick Technologies , a U.S.-based global systems integration and operational consulting company, announced today the acquisition of the Automation Services business of GE Energy.
Mr. Boyes, I read your article Users want an industrial wireless standard with enthusiasm since I've struggled with the promise of this technology in the workplace for several years. As I read through the discussion I realized that perhaps I'd missed the boat on wireless.
I LOVE TO BE SCHMOOZED I first learned the value of schmoozing when I was a young punk kid, building automation systems for Process Control Inc. in Columbus, Ohio. We had a sweet llittle deal with a local manufacturer, wherein we supplied them with PDP-11-based automation systems. We had installed...
WANT TO SEE SOMETHING REALLY SCARY? Walt's reports about security problems were mirrored here at the Emerson user conference, with several sessions on cybersecurity. Then it got scary. A bunch of hackers from Idaho National Labs frightened the beejeesus out of about 250 attendees by demonstrating -- live -- how...
This came from the CSIA eNewsletter: One of our Associate Members, MicroMod Automation, contacted us with the following information. They had been informed that an estimated 400 Waste Water treatment plants of various sizes have been damaged to some extent.