Blogs

Major Rant on Customer Service (not)

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Hitting a Nerve

Seems like my buddy Dan Hebert hit a nerve with his post last week about how hard some companies make it to reach and speak with a real, live person. Oddly, the nerve Dan hit belongs to one of the good guys--a supplier who knows how to do it right--Opto22.

Our Toilets Are NOT for Customers!

here's an Automation Minute I recorded...it's about customer service and the fact that customers are now able to fight back with all the tools of Web 2.0. ...