Major Rant on Customer Service (not)


Hitting a Nerve

Seems like my buddy Dan Hebert hit a nerve with his post last week about how hard some companies make it to reach and speak with a real, live person. Oddly, the nerve Dan hit belongs to one of the good guys--a supplier who knows how to do it right--Opto22.

Our Toilets Are NOT for Customers!

here's an Automation Minute I's about customer service and the fact that customers are now able to fight back with all the tools of Web 2.0. ...