Is Now the Time?

In my previous post I suggested that manufacturing might be at a point where we can make a step-change in productivity.  Unlike the past 20-25 years where it seems we have struggled with the integration of process control and business systems and deriving value from that integration recent advances in...

Staying Connected on the road

I arrived home from Africa yesterday after an extended voyage courtesy of the volcano in Iceland. Fortunately, we only had a 40 minute delay on the ground in Heathrow and an extra hour to fly around the ash cloud.

Major Rant on Customer Service (not)