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This is regarding your “Lend a Helping Hand “ article in the January issue of Control. We are a 30 year old small manufacturing company located in Amherst NH and customer service is a high priority for our company right now. I have asked our HR Manager to send this article to all our employees so they can “hear it for themselves” about how to win new customers and keep existing ones. Tom Donahue, DataChart Sales Engineer, Monarch Instrument, tdonahue@monarchinstrument.com

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