ARC Conference, Orlando, Fla., Feb. 2, 2009 -- Wonderware, a business unit of Invensys, today announced that its customer support and services group has achieved the Service Strategies' Service Capability & Performance (SCP) Standards certification for a sixth consecutive year.
Representing best practices in the industry, the SCP standards certification quantifies the effectiveness of customer service and support based upon a stringent set of performance standards. Wonderware Customer First technical support center underwent a rigorous audit conducted by the Service Strategies Corp. to attain certification for compliance with the firm's service and support standards.
The Wonderware customer support and services organization,and the associated network of Wonderware certified support providers, deliver technical support to more than 125,000 customer locations in 180 countries worldwide. These support and services teams offer extensive expertise in information and automation solutions across a broad range of industries.
"We are pleased to earn this important recognition for a sixth consecutive year," said Neal Hatton, Wonderware director of technical support. "Wonderware Customer First technical support center professionals are dedicated to providing customers worldwide with the highest quality of customer assistance. The SCP audit and certification process continues to confirm this team's outstanding dedication to operational excellence and its commitment to achieving the highest possible levels of customer satisfaction."
Wonderware support centers are located in California, Pennsylvania, Texas, Canada, Italy, Singapore, China and Brazil. The support centers also provide support to a network of more than 2,000 individual Wonderware-certified support providers at nearly 60 locations enabling 24/7 support to customers globally.
The SCP support standard is part of a suite of service capability and performance standards designed to improve the quality and effectiveness of customer service and support operations. A consortium of leading technology companies created the internationally recognized standards in cooperation with Service Strategies Corp. The standards define best practices for delivering world-class service and support, quantify performance levels and establish a framework for continuous improvement. Certified companies must continue to demonstrate their commitment to excellence and high performance standards through annual certification audits.