HOUSTON – Honeywell has announced that it has entered into a global agreement to provide implementation consulting services, project management and long-term end-user support with Nautical Control Solutions, LP (NCS) for its FuelTrax marine fuel management system.
Under the agreement, Honeywell Process Solutions (HPS) will provide upfront vessel surveys, installation supervision and quality control, initial system commissioning and crew training onboard vessels around the world. HPS will also provide ongoing global maintenance and service support for the fuel management systems as needed.
"As we continue to grow our business, the challenge for us is the never-ending 24/7 nature of the maritime industry," said Anthony George, CEO of NCS. "We are expanding our installations into more blue water fleets, which includes offshore support vessels that operate anywhere oil is produced. These vessels are worked hard, and their schedules reflect this, so continuing to support them solely from our Houston headquarters is no longer a viable business model. Having HPS with us provides our customers with an experienced services group that can attend to their needs at any time and at any shipyard or port."
Philippe Despagne, general manager, Honeywell Process Solutions, Marine Division, said, "With our position as the industry leader in precision marine tank level gauging and our extensive experience in retrofits, it made sense for us to expand our relationship with NCS beyond sales representation to include full service support. As NCS continues to expand FuelTrax installations beyond domestic U.S. brown water fleets, we can provide services wherever the vessels take them with a consistent, reliable support infrastructure 24 hours per day and seven days per week. This approach fits well in our one-vendor, one-solution approach in selling and supporting our own products, and we look forward to adding the FuelTrax customer base to our own."