Voices: Rezabek

Usability: Are apps the answer?

The knowledge system we rely on for smartphones may fall short on the plant floor

By John Rezabek
Mar 8, 2017

Some nerd humor: I opened a service call to address a curious error on a process gas chromatograph, and wasn’t having luck contacting Craig, the factory tech support technician on whose expertise we’ve relied for a few decades. His eventual email response suggested a reload of the analyzer’s configuration might address the issue. The problem was rare enough and the GCs are reliable enough that we get little practice on the small numbers deployed in the plant, so my reply was, “So how exactly do you reload the database?” or words to that effect.

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