Three Sides to Every Story

Feb. 6, 2009

When it comes to articles in our magazine, there are usually three sides to the story. The first is the opinion of the writer, the second is input from vendors, and the third and most important by far is input from our readers: automation professionals working in process plants. 

When it comes to articles in our magazine, there are usually three sides to the story. The first is the opinion of the writer, the second is input from vendors, and the third and most important by far is input from our readers: automation professionals working in process plants. 

In my January 2008 Technically Speaking column, I wrote about analyzers based on my opinion and on input from a vendor. It turns out that the third side to the story was neglected, as an alert reader pointed out. 

In the article, I gave a glowing opinion on SpectraSensor’s analyzers in general, and specifically on their reliable performance in refinery catalytic reformer units. An alert reader with first hand experience in a similar application disagreed, saying that his company has had significant problems with the analyzers. 

To be fair and to close the loop, we gave SpectraSensors an opportunity to reply. Here’s what Ron Eddleman, their director of process sales, had to say:  “We at SpectraSensors are aware of a few specific site installations in which our analyzers appear to not be performing as expected. We are currently working closely with these sites to investigate the problems and resolve them. At this time it is not clear if the problems are due to the analyzer or to unknown components in the process stream. We have installed many analyzers into the process industry that have performed as designed with no problems. SpectraSensors will continue to work with these specific sites at no charge to resolve any problems and do what is required to bring these applications online and operating within specifications.”

Sponsored Recommendations

2024 Industry Trends | Oil & Gas

We sit down with our Industry Marketing Manager, Mark Thomas to find out what is trending in Oil & Gas in 2024. Not only that, but we discuss how Endress+Hau...

Level Measurement in Water and Waste Water Lift Stations

Condensation, build up, obstructions and silt can cause difficulties in making reliable level measurements in lift station wet wells. New trends in low cost radar units solve ...

Temperature Transmitters | The Perfect Fit for Your Measuring Point

Our video introduces you to the three most important selection criteria to help you choose the right temperature transmitter for your application. We also ta...

2024 Industry Trends | Gas & LNG

We sit down with our Industry Marketing Manager, Cesar Martinez, to find out what is trending in Gas & LNG in 2024. Not only that, but we discuss how Endress...