Voices: Rezabek

Measurement validation can improve safety, reliability

Add simple checks between full verification

By John Rezabek
May 21, 2019

“Sometimes just OK is not OK,” says the narrator of the cellular provider’s TV commercial. The scenes are humorous, as the befuddled customers are confronted by lackadaisical service providers, whether a surgeon, auto repairman or tattooist. In our discipline, we hope our service providers have higher aspirations for excellence. But for our ultimate end users and the enterprise—who rely on our discipline to provide interlocks that ensure the process is safely parked when limits are exceeded, a clear and unhindered view of complex processes to operators, and measurements with the consistency and repeatability to support long-term forecasts for productivity and reliability—are we exceeding “just OK?”

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