Walt Boyes has more than 30 years of experience in sales, sales management, marketing, and product development in the automation industry both for sensors, devices and control systems for industrial and environmental controls, including Executive Committee and Board experience in several companies. Walt currently is serving as Editor-in-Chief of CONTROL and
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"Last year at Automation Fair we introduced a concept we call
Assurance Integrated Support," began John Lohman, director of market development for services and solutions for
Rockwell Automation. "We're back at this year's
Automation Fair to tell you that it worked, and that we are working on ways to expand the program."
Assurance Integrated Support is made up of four basic bundled services, including an assessment phase, an asset management and risk mitigation phase, a preventive maintenance and support implementation phase, and a measurement phase.
"We are trying to help the guy inside the fence be more successful," added Jon Furniss, remote support global product manager for customer support and maintenance. "Lack of support, smaller budgets, fewer people – all those pressures are the same whether the company is one of the Fortune 100 or a lot smaller. The operations and maintenance people want support, they want it predictable, and they don't want high cost surprises."