Maverick Technologies Studies Onshoring of Services #pauto #controlglobal

From Maverick Technologies, an interesting study. It seems we WOULD rather not have to deal with someone named "Tom" with an impenetrable Indian accent.

New Study Shows Manufacturers’ Desire for Reshoring

A recent study conducted by MAVERICK Technologies, North America’s largest independent systems integrator, identified a trending preference among plant operations support personnel for “U.S.-based support.” In fact, 60 percent of respondents indicated that “U.S.-based support” on a 24/7 basis is an important part of maintaining process controls. These findings contradict the decade-long trend among manufacturers to send this type of work overseas. MAVERICK’s study combined responses of more than 300 process automation professionals, including engineers, plant IT personnel, project managers and plant managers, and covers a cross section of 11 different industries.

“These findings prove what MAVERICK has recently observed in the field,” said Kirk Norris, senior vice president of strategic manufacturing solutions at MAVERICK. “We’ve seen an increase in calls from manufacturers looking for domestic support. Moreover, we see our current customers inquiring about these support options. That’s why our model leverages a network of more than 500 automation professionals spread throughout the U.S. and a U.S.-based, 24/7/365 remote support center here in the Midwest.”

The study was designed to identify the current perception of manufacturing operations support among process control professionals. “Having this type of data is invaluable as it identifies the types of manufacturers most in need of outside support based in the U.S.,” said Paul Galeski, CEO and founder of MAVERICK. The study also found a growing demand among manufacturing personnel for system backup and recovery support that prevent the loss of process controls data. Additionally, the majority of respondents indicated that 24/7 online support is being considered for their process controls assets.

In response to these results and to feedback from current customers, MAVERICK has created a new series of technical papers and video content, now available to the public at The series includes:

• A technical paper on remote management best practices
• A technical paper on staff augmentation models for process controls environments
• A round-table video discussion on the state of various industries, covering topics such as best practice IT management of process control systems
• A technical paper on efficient data dissemination through application integration

“We believe that knowledge is the foundation of growth among American manufacturers, which is why we continue to develop content on the subjects of most interest to our customers,” Galeski said.- 

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  • <p> I tend to disagree on the first statement in this post - Support in the automation world as I have seen was never handled as a banking call center or a laptop support assistance. Customers have always demanded for local support with people having knowledge about their plant. Most of the major automation players have their regional support centers to cater to their local clients rather than redirecting all the calls to a remote call center. As an example, foxboro had set up its office in India to get the Reliance Jamnagar refinery order (local support). </p> <p> Regards,<br /> Satish </p>


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