The Pain Points
Some of the pain points for our respondents are the usual complaints: clueless supervisors, penny-pinching bean counters, badly prepared newbies. But, based on their comments, the three that seem to really hurt are lack of appreciation, the continuing do-more-with-less attitude and the policy of outsourcing work. (A full 65.5% of companies outsource, according to our survey, and 30% are increasing that activity.) Here's what those surveyed said (we've kept the quotes anonymous):
"My company has already trimmed the fat and is now hacking away at bone. We have outsourced core knowledge of maintenance and engineering such that we can't function without certain contractors on site. However, when it comes time to cut expenses, the contractors are first to go, without regard to function."
"Lack of appreciation from upper management. Management makes decisions that undermine ability to perform tasks on time and with high degree of quality, then blames the engineering side for not meeting expectations."
"At times, there is not an overall understanding or appreciation for what the controls professional does day in and day out. That is not to say some don't see it, and are glad we employ some, but there is a devaluing of in-house talent."
"Workplace issue #1 in the past year: The hidden costs of outsourcing to India are that Indian engineers generally need so much training, guidance, instruction and support that it is rarely economical to outsource to them."
"The do-more-with-less [attitude] is starting to affect the work force in our environment. Some equipment is not getting the attention that it should due to lack of proper staff availability."
"Management does not have an understanding of process control. This undermines appreciation, challenging work conditions and career progression."
"Engineering is too often relegated to doing all the detailed work, being responsible for costs, technical accuracy, etc., but is seldom recognized for their efforts."
"The company is still trying to do more with less, and keeps stretching things thinner and thinner. The bean-counters are still running the show."
"We've been using lots more contractors in everything from front office staff to high-risk field work. As we invest more in this scalable workforce, more of our knowledge is invested outside our permanent staff. We're under pressure from corporate to pursue lower-cost contracts and minority-owned companies, so our tried-and-true resources leave our site and take that knowledge with them. I think it ends up costing us more in the long run because we seem to be spending more and more time with contractors getting up to speed."
"Have to do more with less people. Contract engineering quality is spotty. Some good, some lacking."
"Companies are looking to subcontract engineering from China regardless of local availability."
"Asked to do more and more, while being paid less and less in real terms."