After the latest time the TSA grabbed my multitool because I forgot to pack it in my checked baggage, I decided to try another brand. I had had SOG Knives recommended to me, so I bought an SOG Powerassist EOD multitool (it was expensive, but I promised myself I wouldn't lose it to the TSA ever again...). It came and I liked it. I especially liked the way they used a "piano lock" to lock the specialty blades in.
Unfortunately, very quickly, like almost immediately, the piano lock started to get very loose, and when I tried to use, say the Phillips blade, it wouldn't stay locked. So I quit using it...warranties being what they are, and I picked up a nice and much cheaper Leatherman at the Leatherman outlet store near Ft. Leonard Wood in Missouri.
But it bugged me that I'd spent so much for a multitool that had basically had an infant failure. So I called SOG. They said, here's our address, send it back.
I got it back yesterday, with a no charge invoice...it said, "Your multitool has been repaired. Please accept our apologies for the inconvenience."
Now it should be obvious what the application of these two little tales is to the automation industry. If you have any questions about what they mean, come to the ISA Marketing and Sales Summit in New Orleans in two weeks, and I'll explain it all to you.