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Emerson's Management Process The process is used to identify synergies, eliminate surprises, know what to do when things go south in a hurry. The six key elements of the system are: 1. Keep it simple. Chuck Knight would sit at meetings, Sonnenberg said, and say, "I don't get it!" This was not an admission of a problem from Knight but rather a demand for the hapless manager to go home and do his homework. 2. Commitment to planning... "At Emerson," Sonnenberg said, "planning is a contact sport." 3. Strong system of followup and control 4. Action oriented organization 5. Operational Excellence 6. Creating an Environment in which people can and do make a difference. More to come........ Walt Boyes BlackBerry service provided by Nextel