Project engineering is just the start
"Our goal is to simplify the service experience and federate it across multiple different partners so that the customer is not burdened with asking "Who do I go to for what?"
A: Most companies require some level of outside support, especially as they encounter skills shortages, obsolescence risks and operational complexity. Our broad Lifecycle Services give them one point of access to highly trained engineers—and replacement parts when needed. Additionally, as part of our capability, we can offer connected services that help securely connect and manage their OT and IT networks.
Data is a sub-product of automation. We can help bring together the data, systems and processes to provide them with the right information at the right time: information that can help predict what’s coming, anticipate an issue before it happens, and make businesses more connected, productive and intelligent. Rockwell Automation provides all the services our customers need to be productive now and into the future.
Q: Rockwell Automation has an enviable partner ecosystem—many of which provide front-line design, integration and implementation services on behalf of end users and machine builders. How does Rockwell Automation collaborate with those companies to meet its mutual customers’ needs?
A: Our lifecycle services are designed to coordinate across our partners to ensure faster startup of new machines or commissioning of applications across a large installed base. We also have the capabilities to bring that data into our managed services, and partner with those companies in the ecosystem to ensure that we are applying the right skills and talent to support each aspect of the machinery operation within that facility or application.
We have many customers today with hundreds of plants that rely on services from us. With one call to our support center, we're able to have a single service ticket that goes across multiple partners—be it a Rockwell Automation network switch built with Cisco technology, a Panduit Integrated Network Zone System, a VMware host, or a Rockwell Automation PLC. Our goal is to simplify that customer experience and federate it across multiple different partners so that the customer is not burdened with asking “Who do I go to for what?”
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