AI platform for faster troubleshooting, automation insights
Guardian Digital Platform software has added artificial intelligence (AI) capabilities and more robust customization to help users improve visibility, accelerate workforce productivity, and strengthen operational performance.
These enhancements empower teams to monitor and optimize systems more efficiently, supporting increased uptime and faster performance improvements. They also bring Emerson’s automation software and solutions into a unified, customizable, lifecycle-driven platform to deliver insights, stronger collaboration, and measurable operational improvement.
Guardian Digital Platform also provides intuitive upgrade paths, updates and AI-empowered support, which keep legacy and modern systems aligned and secure. Its expanded AI capabilities that connect all information on the platform, delivering more comprehensive insights.
In addition, Guardian Virtual Advisor delivers even more trusted, natural-language guidance across Emerson’s platforms, including AMS, Ovation and DeltaV, which lets users ask questions and receive step-by-step recommendations supported by official documentation.
Also, a new, customizable dashboard provides insights tailored to operators, engineers, maintenance teams and leaders, allowing users to change their interface to suit their individual roles. By adding or eliminating widgets to meet their specific needs, users ensure correct, critical information is at hand as soon as they log in to Guardian Digital Platform, making them more productive and more connected to their important assets onsite.
Finally, Guardian Digital Platform strengthens lifecycle intelligence with modernized knowledge management and support capabilities. The enhanced Knowledge Base Article (KBA) module helps users more quickly and easily find critical information. Enhanced search and contextual access to KBA content, updates and hotfixes help teams proactively address system health and avoid disruptions. Likewise, new, integrated call support workflows let users monitor the resolution process from start to finish, receive real-time updates, and seamlessly interact with specialists by sharing additional information, delivering greater visibility, reducing time to resolution and improving operational continuity.